Making Perfect Video Recordings

We understand that often it is hard to have a perfect recording environment and that where you record may be out of your control.

It can be frustrating if you have had a conversation returned because we are unable to process it. We do our best to ensure we only do this in exceptional circumstances.

If you look in the email you received you will see a reason why we couldn’t process it and maybe some additional comments. This guide will help you to correct the problem we found so that next time you will have perfect recordings.

Recording video conversations via Teams or Zoom

Incorrect video format

Read more about the essential correct video recording formats here:

1. Microsoft Teams Setup

2. Zoom Setup

Background noise

• Aim to be in a quiet location with minimal background noise. If you can hear noises the microphone can too, and they will always sound more prominent on the recording. Things such as background chatter, A/C units, cars, etc. can be picked up in the recording and ‘cancel’ out your audio completely if loud enough.

• Avoid echoes too. Sound bounces off hard surfaces and can be picked up several times by the microphone. To reduce echo, try choosing a room that is carpeted, has soft furniture, or has curtains.

No audio found

1. Prior to your meeting, you can test to see if your microphone is working on your device. To do so, click Settings --> Audio Settings --> Test Microphone

Low speaker volume

1. Prior to your meeting, you can test to see if your microphone is working on your device. To do so, click Settings --> Audio Settings --> Test Microphone

Too many speakers

1. At present, KAI are only able to analyse conversations where there are two speakers. We are making new developments to have multi-participant calls and will be released soon.

Duplicate

1. KAI have recognised that your conversation is a duplicate conversation of one received in the past. KAI’s standard practice is to reject the duplicate conversation.